Professionals BW Backhouse & Associates
3 Hamilton Street Cannington
(08) 9451 9566
(08) 9451 9967Contact us
Realestate.com.au had a chat to some industry experts to find out what you should be looking for when scouting around for the perfect agent.
As a house seller or buyer it can be stressful dealing with an agent who’s not a great communicator. The real estate market is time sensitive, so you need an agent who will let you know quickly where you stand with your current buying or selling situation so you can move on quickly to another property or potential buyer.
A good agent should be proactively calling potential buyers, communicating with existing customers and constantly chasing new leads. The key element of being proactive is keeping the client well informed.
Most good agents will tell you to be wary of an agent who talks too much.
As a client or customer, you should be doing most of the talking and making sure that your agent understands your special requests and needs. A good agent should be asking all the questions not the other way around.
Simply, if the customer gets a good a deal, the agent gets a good deal, which is why it‘s so important to choose an agent who puts their vendors first. Buying and selling is one of the big stresses therefore it is important your agent makes sure you are feeling comfortable, happy and supported through the whole process.
It’s also important it is for an agent to be able to ‘read’ their client. While some clients like to communicate via email, some prefer a text message and others a telephone call, to be kept up to date with their sale. The agent is therefore responsible to meet the needs of their client on an individual basis.
The timing and awareness is essential to a good client/agent relationship.
The agent needs to know if their client is in a hurry to sell, if they need a swift settlement, the agent should know this and therefore work to this time frame. The client is therefore better advised in regard to the market etc.
A good agent will have a set of questions for their client, or prospective client. Knowing the reasons for selling is important.
Some key questions – is the customer selling or buying, is this an investment property, will they occupy this home or completely re build for example.
A good way to gauge and choose a new agent, is to ask for their last 20 clients testimonials. Not ones they select, literally the last 20. A good agent should be able to give you a positive reference from their past clients.
Ask your agent for testimonials or statements from their last 20 clients.
Very good service from Simon and he has very good knowledge about the land market. Simon always kept us up to date. Chaminda and myself recommend everyone to B.W Backhouse & Associates. This is our second purchase and we really appreciate their service throughout the process. Chaminda & Kusala of Maddington – June 20 2016
Hi Simon I just wanted to let you know what a great job Tracy does. I am really impressed with her dedication. (Including answering my text at 7pm). Great customer relation skills. Please pass on my gratitude.
Michael, Cannington – May 21 2016
Simon was very helpful & professional at all times during the buying process.
Nardi & Albert, Bentley – March 11 2016